Refund & Exchange Policy
Refund, Return, and Exchange Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return, exchange, or request a refund for any reason, please review our policy below.
Return & Exchange Policy
We offer a 7-day return and exchange policy.
Eligibility for Returns and Exchanges
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Faulty or Wrong Product Received:
- If you receive a faulty or incorrect product, you can request an exchange or refund.
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Notification Requirements:
- Wrong Product: Notify us within 24 hours of receiving the product with a video showing the issue.
- Faulty Product: Notify us within 24 hours of receiving the product with video proof showing the fault.
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Product Turns Faulty Within 7 Days:
- If the product becomes faulty within 7 days of receipt, contact us for a refund or exchange. However, please note that the delivery fee will not be refunded.
Conditions for Refunds and Exchanges
- Notification Period: You must inform us within the specified time frame (24 hours) and provide the necessary video proof.
- Original Condition: The product must be returned in its original condition and packaging.
- Delivery Fees: Delivery fees are non-refundable unless the error was ours (e.g., sending the wrong item).
Non-Refundable Situations
- Change of Mind: Refunds cannot be made on the basis of a change of mind.
How to Initiate a Return, Exchange, or Refund
- Contact Us: Reach out to our customer service team via [contact method - e.g., email or phone].
- Provide Proof: Include your order number, a detailed description of the issue, and the required video proof.
- Return Shipping: Follow the instructions provided by our customer service team for returning the item.
Processing Time
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund or exchange will be processed within 4-5 days.
Contact Information
For any questions or concerns about our policy, please contact us at WhatsApp +923363559155
Thank you for understanding and supporting our policies!